Refund policy

Refund Policy

30-Day Money-Back Guarantee
We want you to love your purchase. If you're not happy with it for any reason, you can return it within 30 days of delivery for a full refund of the item price.

Try It at Home
You're welcome to open and use your item. That's what the guarantee is for. To qualify for a full refund, please return:
• The item, cleaned and in good working condition
• All parts and accessories that came with it
• The original packaging, if you still have it (not required)

Items damaged through misuse or returned with missing parts may receive a partial refund.

How to Start a Return
1. Email us at support@shopatnoor.com or use our Contact Us page within 30 days of delivery. Include your order number and the item(s) you'd like to return.
2. We'll reply with instructions. In many cases, we can refund you without needing the item back. If we do need it returned, we'll send you our U.S. return address.
3. If you're sending the item back, please use a trackable shipping service.

Return Shipping
If we ask you to send the item back, return shipping is paid by the customer, except for defective, damaged, or incorrect items (see below). Returns go to our U.S. address. We recommend a trackable service, since we can't be responsible for returns lost in transit.

Refunds
Approved refunds are issued to your original payment method within 5 business days of approval, or of receiving your return if we've asked for the item back. We'll email you to confirm. Depending on your bank, it may take a few extra days to appear on your statement.

Bundle Orders
If you bought a multi-pack and return only some of the units, your refund is based on the per-unit price you paid (the bundle price divided by the number of units).

Damaged, Defective, or Incorrect Items
Please check your order when it arrives. If your item is defective, arrives damaged, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund, whichever you prefer. If we need the item back, we'll cover the return shipping.

Cancellations
Orders can be canceled within 4 hours of being placed. After that, your order may already be processing and can't be canceled or changed, but you can still return it under our 30-Day Money-Back Guarantee once it arrives.

Late or Missing Refunds
If you haven't seen your refund within 10 business days of our confirmation email, please check with your bank or card provider first, then contact us at support@shopatnoor.com.

Questions?

Email support@shopatnoor.com or visit our Contact Us page. We're happy to help.